We offer fast and reliable shipping options to get your order to you as quickly as possible. All orders are carefully packaged and shipped with tracking information.
Shipping Policy
Shipping Overview
Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing may take up to 3-5 business days.
Delivery time: Please expect 2-14 days to receive you order.
This is a guide only NAD Australia Pty Ltd has no influence or control on shipping times. Email and SMS updates will be provide once your order has been dispatched.
Shipping Costs
Free Express shipping on orders over $150. Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the carrier's website.
Important: Please ensure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrect addresses.
Refund Policy
Cancellation of Orders
Unfortunately we do not provide an option to cancel, refund or return your order once it has been made. Please take this into consideration when placing your order and making your purchase.
Missing or Damaged Return Policy
Products purchased from NAD AUSTRALIA Pty Ltd are fully covered by transit insurance. In an unforeseen circumstance in which your order is damaged or lost in transit please email us directly at info@nadaustralia.com, and provide a complete detailed description of what has occurred, photo of the damaged product, a photo of the packaging showing the shipping label along with your name and contact details. We will make it a priority to rectify the issue as soon as possible.
Right to Refuse
NAD AUSTRALIA Pty Ltd will not tolerate hostile customers who threaten or harass staff members in any way. This includes hostile acts in person, over the phone, via email, or Internet with slander or defamation against NAD AUSTRALIA Pty Ltd. If an individual or individuals violate any these acts, NAD AUSTRALIA Pty Ltd reserves the right to cancel and/or issue a refund, and pursue legal action.
Terms and Conditions
Please read these terms carefully before using our services
Terms of Use
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. NAD AUSTRALIA Pty Ltd is an Australian owned company.
Our site, nadaustralia.com, provides information to website users and frequently updates information to our subscribers with new information and research that becomes available.
NAD AUSTRALIA Pty Ltd does reserve the right to refuse the supply of any products to individuals or geographic location outside of our durestriction.
Usage Restrictions
By accessing this website, you agree to solely use it for your own personal non-commercial use only, not to violate website security, and will abide by the Terms and Conditions of NAD AUSTRALIA Pty Ltd.
Registering your details on the NAD AUSTRALIA Pty Ltd website does not promote or obligate you to purchase or use our services on the website and can opt out of promotional material or stop contact anytime.
Fraud
By registering with us at NAD AUSTRALIA Pty Ltd, you are providing honest, truthful and the most recent up to date personal information that is required. If you falsify any personal information including your identity on your account you are committing fraud and will be subject to the necessary legal action by NAD AUSTRALIA Pty Ltd.
Sale of Products
To be eligible to purchase products on this website, under the Australian law you must be the owner of a valid debit or credit card, be the purchaser of the goods.
Once your product has been delivered to your address, you are held liable for these goods. There are no warranties included in your purchase at NAD AUSTRALIA Pty Ltd. Should your product break, be stored incorrectly, or choose not to use the products ordered in a timely manner NAD AUSTRALIA Pty Ltd is not deemed responsible.
Disclaimer
Products that are available on our site are subject to availability and price changes by suppliers and are updated without notification.
Future Products and Information
The team at NAD AUSTRALIA Pty Ltd may not be able to accurately predict individual results or performance due to the above factors and cannot be held liable.
Sales and Promotion
When sales and promotions are active on the NAD AUSTRALIA Pty Ltd website, only one discount can be applied to your order per order, unless otherwise stated. For example, if we have products on sale on the website, you will not be able to use another discount code to get further discounts.
User and Consumer Engagement
NAD AUSTRALIA Pty Ltd monitors all communications that are trafficked throughout the website and on social media. We have the discretion to remove any content that is viewed repugnant, invasion of privacy, threatening, defamatory, or illegal from public viewing. Additionally, NAD AUSTRALIA Pty Ltd reserves the right to block or remove individuals from any communications from our company if any of the above is violated. We do not sell data to any third party.
Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.